IA Services / Services / AI automation & agents

AI agents that finish
the repetitive work.

We build agents that read, decide and act inside the tools you already use, so intake, triage, data entry and follow-ups complete themselves, with a human only where it matters. Designed, built and operated by our team, in English and French.

Workflow agents RAG assistants Back-office automation CRM & inbox Human-in-the-loop Scheduled jobs

Who it's for

When the same task lands on someone's desk every day.

Automation pays off first where the work is high-volume, rules-based and stuck between tools. If your team spends its mornings copying data between systems, chasing approvals, or re-typing the same quote, that's where an agent earns its keep.

We start with the workflow that costs you the most hours, prove it on real cases, then expand. No rip-and-replace, no betting the business on a single launch.

What's included

Agents built around your process, not a template.

Workflow agents

Intake, triage, data entry and follow-ups handled across your CRM, inbox and spreadsheets, end to end.

Document & RAG assistants

Answers grounded in your own contracts, policies and knowledge base, with the source attached so you can trust them.

Guardrails & logging

Every action logged, reversible where it counts, and escalated to a person whenever the agent isn't confident.

Back-office automation

Quotes, invoices, onboarding and reporting that run on a schedule or a trigger, without anyone remembering to start them.

Integrations

We connect the systems that don't talk to each other today, so data moves on its own instead of by copy-paste.

Dashboards & oversight

A clear, live view of what the agent did, what it skipped and what's waiting on a human decision.

How it works

From a busy workflow to a system that runs itself.

01

Map the workflow

We sit with your team, follow the real steps, and find where the hours and the errors actually come from.

Week 1
02

Prototype on real cases

A working slice in days, tested on your own data, so you can judge it before we commit to building.

Weeks 1–2
03

Harden & connect

Tests, guardrails, logging and the integrations that make it dependable in production, not just in a demo.

Weeks 2–6
04

Operate & improve

We monitor, tune and extend it while it runs. You keep the code and the data, support is in English or French.

Ongoing

In practice

What automation tends to give back.

Hours saved / wk
40h
typical after the first two flows
Manual steps removed
90%
on the workflows we automate
From trigger to action
1.4s
instead of hours in a queue
Time to first launch
~6wk
from kickoff to live
01

A consulting firm · lead intake

From 30 minutes a lead to under a minute.

A small consulting firm handled every inbound enquiry by hand: read the email, look up the company, draft a quote, log it in the CRM. We built an agent that does the first pass and routes anything unusual to a person for approval. The team now reviews instead of retypes.

<1minto a drafted reply
100%logged in the CRM
0leads slipping through

What you can count on

Dependable, transparent and yours to keep.

Automation only helps if you can trust it. We build for the day something goes wrong, not just the happy path.

  • A human in the loopClear thresholds for when the agent acts on its own and when it asks a person first.
  • Full audit trailEvery decision and action logged and timestamped, so you can see exactly what happened and why.
  • Built to self-healRetries, fallbacks and alerts, so a flaky API doesn't quietly drop your work.
  • You own everythingThe code, the prompts and the data are yours. No lock-in, no black box.
  • Bilingual operationAgents and support that work in English and French, for your team and your customers.
  • Ongoing tuningWe keep watching the numbers and improving the flow long after launch.

Common questions

Before you book a call.

Will an agent make decisions without us?+
Only where you tell it to. We set clear thresholds: routine, low-risk steps run on their own, anything unusual or high-stakes pauses for a person to approve. You decide where that line sits.
Do we have to replace our current tools?+
No. Agents work on top of the systems you already have, your CRM, inbox, billing and sheets. We connect them rather than ask you to migrate.
What happens if the AI gets something wrong?+
Guardrails catch most edge cases before they go live, and every action is logged and reversible where it counts. When the agent isn't confident, it escalates instead of guessing.
How long until we see results?+
You'll try a working prototype within the first week or two. Most clients have their first automation live in around six weeks.

Related services

The rest of what we build.

AI chatbots & support

Always-on assistants that answer customers and deflect tickets in French and English, then hand off to your team at the right moment.

Explore service →

Custom software & web

Web apps, internal tools and customer products, shipped fast and built to last on a modern, maintainable stack.

Explore service →

IT support & administration

The day-to-day IT, handled: accounts, devices, cloud and security, with a helpdesk your team can actually reach.

Explore service →

Start here

Tell us the task you wish would do itself.

A 30-minute call, in English or French. We'll tell you honestly whether automation is the right tool, and what it would take.

Book a call→ See pricing