IA Services / Services / AI chatbots & support
A support layer that
never sleeps.
An always-on assistant that answers your customers in their own language, resolves the routine questions, and routes everything else to the right person with full context. Fluent in English and French from day one.
Who it's for
When the same questions fill your inbox every day.
If most of your support volume is the same handful of questions, hours, pricing, status, how-to, a chatbot can answer them instantly and free your team for the conversations that actually need a human.
We train the assistant on your own docs and tone, so it sounds like you, cites its sources, and says "I'll get a person" the moment it isn't sure.
What's included
More than a chat bubble.
Customer support bots
Trained on your documentation and tone of voice. They deflect common tickets, cut wait times to zero, and stay consistent at 3am.
One assistant, fluent in English and French, switching automatically to match each visitor.
Human handoff
A clean escalation with the full conversation and a suggested reply.
Lead capture
Qualifies visitors, books meetings and drops them into your CRM.
On your channels
Website, WhatsApp, email or Slack, wherever customers already are.
Honest, grounded answers
Responses backed by your sources, and a clear handoff to a human when it doesn't know, never a confident guess.
Analytics & gaps
See what people ask, where the bot struggled, and which docs to improve, refreshed automatically.
Safe & on-brand
Topic limits, escalation rules and a tone that matches your brand, so it never goes off-script.
How it works
From your docs to a live assistant.
Gather knowledge
We pull your docs, FAQs and past tickets, and agree on the tone and the topics the bot should and shouldn't handle.
Train & preview
A working bot you can chat with in days, tested against your real questions in both languages.
Connect & guardrail
We wire up handoff, CRM and your channels, then set the escalation rules and safety limits before launch.
Launch & learn
It goes live, and we keep feeding it the gaps it finds, so it gets better every week. Support in English or French.
In practice
What a good support bot moves.
Most questions answered before a person sees them.
An online retailer's small team was buried in "where's my order" and "what's your return policy" messages, in two languages. We launched a bilingual assistant trained on their help centre that handles the routine volume and escalates the tricky cases with the full thread attached. The team finally got their afternoons back.
What you can count on
Helpful, honest and on-brand.
A bad bot is worse than no bot. Ours is built to know its limits and hand off gracefully.
- Grounded in your contentAnswers come from your real docs and policies, with sources, not made-up specifics.
- Graceful handoffWhen it can't help, it routes to a person with the full conversation, not a dead end.
- Truly bilingualEnglish and French handled natively, including the handoff and the lead data.
- On your channelsDeployed wherever your customers already are, with one shared brain behind it.
- Privacy-awareClear data handling, topic limits and retention rules you control.
- Always improvingWe review the gaps it finds and keep raising how much it can confidently handle.
Common questions
Before you book a call.
Will it make things up?+
Does it really handle both languages?+
Can it pass complex cases to our team?+
Where can we put it?+
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Give your customers an instant, honest answer.
A 30-minute call, in English or French. We'll look at your support volume and tell you what a bot could realistically take off your plate.