IA Services / Services / IT support & administration
The day-to-day IT,
quietly handled.
Accounts, devices, cloud and security, managed so nothing falls through the cracks, with a helpdesk your team can actually reach. The unglamorous work that keeps a business running, in English and French.
Who it's for
When IT is "whoever's least busy."
Plenty of growing teams have no dedicated IT, so it lands on a founder, an office manager or the one person who's good with computers. That works until it doesn't: a laptop dies, someone leaves with access still live, or a vendor ticket sits for a week.
We become that function, without the cost of a full-time hire. Reachable, documented and proactive, so the small things stay small.
What's included
Everything that keeps the lights on.
Helpdesk & support
A responsive point of contact for the day-to-day "it stopped working" moments, in English or French.
Accounts & devices
Onboarding, offboarding, laptops and access, managed so a new hire is ready and a leaver is fully closed out.
Cloud & workspace
Google Workspace, Microsoft 365 and your cloud, set up sensibly and kept tidy as you grow.
Security basics
MFA, backups, patching and the sensible defaults that quietly prevent most bad days.
Vendor wrangling
We deal with the providers, the renewals and the support tickets, so your team doesn't have to.
Documentation
Clear runbooks for your setup, so it's never trapped in one person's head, or lost when they leave.
How it works
From scramble to a calm, managed setup.
Audit
We map your accounts, devices, tools and access, and flag the gaps, stale logins, missing backups, no MFA.
Stabilise
We close the obvious risks first, turn on the sensible defaults, and document what's actually in place.
Run the helpdesk
Your team gets a real, reachable point of contact for issues and requests, with clear response times.
Review & improve
Regular check-ins on security, spend and what's coming, so IT stays ahead of your growth instead of behind it.
In practice
Fewer fires, fewer surprises.
From "ask the office manager" to a real function.
A small professional services firm ran IT off the office manager's goodwill. We audited the setup, found three former staff with live access and no backups on a key shared drive, fixed both within a week, and took over the helpdesk. The office manager got their actual job back.
What you can count on
Reachable, proactive and clearly documented.
Good IT is mostly invisible. You notice it only when something would have gone wrong, and didn't.
- A real point of contactA named team you can actually reach, with response times you can plan around.
- Proactive, not just reactiveWe catch the stale account and the missing backup before they become an incident.
- Security by defaultMFA, backups and patching kept on, not "we'll get to it next quarter."
- Everything documentedRunbooks and an asset list, so your setup survives any one person leaving.
- Bilingual helpdeskSupport for your whole team, in English and French.
- No vendor lock-inAccounts and data stay in your name, so you're never held hostage by us or anyone else.
Common questions
Before you book a call.
We're small, is this overkill?+
How fast do you respond?+
Do you work with our existing tools?+
Will our accounts stay in our name?+
Related services
The rest of what we build.
AI automation & agents
Agents that read, decide and act inside your tools, so repetitive tasks finish themselves, with no human in the loop.
Explore service →AI chatbots & support
Always-on assistants that answer customers and deflect tickets in French and English, then hand off to your team at the right moment.
Explore service →Custom software & web
Web apps, internal tools and customer products, shipped fast and built to last on a modern, maintainable stack.
Explore service →Start here
Hand the IT headaches to us.
A 30-minute call, in English or French. We'll do a quick read on your setup and tell you honestly where the real risks are.